COO

Chief Operations Officer – Work on the numbers… and your tan!

Beach life in Malibu is always changing, but it’s good to know that some local treasures stay the same.  For over 16 years, Pacific Coast Greens of Malibu has been the best kept secret of locals, foodies and visitors alike.  We feature the freshest, locally grown and organic produce, surprising gourmet and specialty items and a quality deli and prepared foods selection.  Mere steps from the blue Pacific, PC Greens delivers all the delights of a big-box gourmet grocer in a convenient and unpretentious neighborhood destination.

Overview
As our clientele and competition evolve, PC Greens is looking to add a Chief Operations Officer to assist with increased corporate efficiencies, general fiscal oversight and overall company operations. This position, both strategic and hands-on, will help to align company resources and focus on meeting the challenges of enhanced growth and expansion in our immediate future– all without comprising our friendly, no-nonsense reputation as the local neighborhood grocer of choice!


Responsibilities & Areas of Focus (including but not limited to)

•    Exemplary customer service with overall accountability for a positive customer shopping experience.
•    Must ensure profitable and efficient operation of each departmental merchandising unit.
•    Charged with budget accountability, expense control, maintaining acceptable margins and shrink.
•    Excellent communication and interpersonal skills with complete comfort interfacing with staff, management team and the general public.
•    Expertise in crisis mode problem solving when dealing with high profile clientele, emotional or difficult customer situations or inappropriate staff dynamics.
•    Oversight of staff resources with ultimate responsibility for recruiting, hiring, employee training/development, reviews and disciplinary actions.
•    Proven experience in the development, motivation and optimization of retail, specialty merchandising and food prep teams.
•    Will monitor competitors and develop tactical guidelines to ensure adequate product offerings and competitive pricing models.
•    Ability to track industry trends and produce intelligent analysis regarding accurate sales projections and focused marketing efforts.
•    Responsibility for workplace safety training, OSHA compliance, safe food handling, and HACCP best practices.


Requirements

•    7-10 years proven operations and management experience in a retail grocery, prepared foods, perishables supplier or related hospitality/food service environment.
•    Passionate about great customer service with ability to inspire staff to peak performance and foster a cohesive, service-driven customer experience.
•    5+ years experience analyzing company strengths and goals in order to determine adequate paths to individual performance, necessary operational support structures and best practices for profitable and continued store growth. 
•    Experience developing operating budgets (projected and actual) in the retail grocery, wholesale food stuffs, or related perishables industry.
•    Excellent operations, accounting and analysis skills with ability to read and interpret financial statements and sales reports.
•    Must evaluate financials to determine adequate margins, prevent shrink, identify unacceptable variances and mitigate spoils and loss.
•    Experience with vendor relations: will research, develop, negotiate and execute contracts and agreements with company suppliers and partners.
•    Ability to appropriately communicate with, motivate and manage a diverse workforce comprised of differing levels of education, training, motivation and ability and experience.
•    Bachelors Degree in Business, Management, Accounting, or Finance preferred or equivalent combination of education and appropriate operations experience.


                                                      **No phone calls, walk-ins or third party recruiters, please**

 

In order to avoid disruption on the premises and to respect the busy work environment and employees of PC Greens, management highly encourages ALL potential candidates to apply online through our HR servicing site. Thank you.